Returns & Exchanges
Returns & Exchanges
Didn't land right — wrong size, wrong vibe, whatever. Here's exactly how returns and exchanges work, no runaround.
Request
Email us your order number and what you want to return or exchange within 14 days of delivery.
We confirm
You'll get a return label and instructions within 1 business day, no back and forth.
Ship it back
Pack the piece unworn with tags on, drop it at any carrier location using the label we sent.
Get resolved
Exchange ships as soon as we scan your return. Refunds land back on your original payment in 5–7 days.
| Condition | Return | Exchange | Notes |
|---|---|---|---|
| Unworn, tags on | Eligible | Eligible | Within 14 days of delivery |
| Worn once, tags off | Not eligible | Not eligible | Store credit considered case-by-case |
| Defective / wrong item sent | Eligible | Eligible | No time limit — email photos, we cover shipping |
| Bejeweled / embroidered pieces | Eligible | Eligible | Must be undamaged, original packaging included |
| Final sale items | Not eligible | Not eligible | Marked clearly on the product page |
| Gift orders | Eligible | Eligible | Store credit issued instead of refund |
Exchange
Swap for a different size or colorway. Fastest way back into your piece.
- New item ships once we scan your return
- No extra charge for standard shipping
- One free exchange per item
Refund
Money back to your original payment method, no store credit forced on you.
- Processed within 5–7 business days of us receiving it
- Original shipping cost is non-refundable
- Sale items refund at the price you paid
Ready to send it back?
Have your order number ready — we'll get you a label and next steps within a day.
You cover return shipping on standard exchanges and refunds. If we sent the wrong item or it arrived defective, we send a prepaid label and cover it.
Yes — the top and bottoms can be returned or exchanged separately as long as each piece is unworn with tags attached.
Yes. Timelines can run longer depending on customs — email us first and we'll walk you through the process for your country.
Email us photos of the damage within 7 days of delivery and we'll send a replacement or full refund, no return shipping required on your end.